Shipping Policy – Nawader Al Luban Store
We ship orders to all governorates and regions of the Sultanate of Oman, as well as to GCC countries, through trusted delivery partners.
1. Shipping Fees
- Within the Sultanate of Oman: Flat shipping fee of 1 OMR.
- To GCC countries: Free shipping.
2. Order Processing Time
Orders are processed within 1–2 business days from the date of confirmation.
3. Delivery Duration
- Within the Sultanate of Oman: 1–3 business days
- To GCC countries: 3–7 business days
4. Our Delivery Commitment
We ensure your order is delivered promptly and safely. In the event of any delay from the shipping company, you will be notified immediately.
5. Packaging and Recommendations
We package our products using high-quality materials, including fabric wrapping or sealed glass containers, to ensure they reach you in excellent condition.
We recommend customers store all products in a cool, dry place after receiving them, as exposure to high temperatures or humidity may affect product quality.
The store is not responsible for any deterioration caused by improper storage by the customer.
6. International Shipping Notes
- In rare cases, a small amount of aromatic oil may leak from incense or oil bottles during international shipping. This is normal and does not affect the product’s quality or usability.
- We ensure all international shipments are securely and professionally packaged to maintain product quality during transit.